Privacy Policy

At William's Plumbing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for plumbing services
• Schedule a service appointment
• Contact us via phone, email, or our website contact form
• Subscribe to our newsletter or promotional communications

This information may include:

• Name and contact information (phone number, email address)
• Service address and billing address
• Description of plumbing issues or service needs
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our plumbing services
• Respond to your inquiries and service requests
• Schedule and manage appointments
• Process payments and send invoices
• Send service reminders and follow-up communications
• Communicate about promotions, special offers, and new services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email services)
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent where processing is based on consent

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. As noted above, we do not sell personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: