Terms of Service

Welcome to William's Plumbing. These Terms of Service ("Terms") govern your use of our website and plumbing services. By using our services, you agree to be bound by these Terms. Please read them carefully.

1. Services

William's Plumbing provides professional plumbing services including but not limited to:

• Emergency plumbing repairs (available 24/7)
• Drain cleaning and sewer services
• Water heater installation and repair
• Leak detection and repair
• Bathroom and kitchen plumbing
• Pipe repair and replacement
• New construction plumbing

2. Service Area

We proudly serve San Luis Obispo County and Santa Barbara County, California. Service availability and response times may vary based on location. Please contact us to confirm service availability in your area.

3. Estimates and Pricing

• Free Estimates: We provide free estimates for most plumbing services. Estimates are based on the information provided and visual inspection.
• Upfront Pricing: We believe in transparent pricing. You will receive a clear quote before any work begins.
• Additional Work: If additional issues are discovered during service, we will inform you and provide a revised estimate before proceeding.
• Price Changes: Quoted prices are valid for 30 days from the date of the estimate unless otherwise specified.

4. Appointments and Scheduling

• Appointment Windows: We provide estimated arrival windows for scheduled appointments. We will contact you if there are any delays.
• Cancellations: Please provide at least 24 hours notice for appointment cancellations or rescheduling when possible.
• Emergency Services: For plumbing emergencies, we offer 24/7 service with rapid response times.
• Access: You are responsible for ensuring access to the work area. Additional charges may apply for return visits due to access issues.

5. Payment Terms

• Payment is due upon completion of services unless other arrangements have been made in writing.
• We accept cash, checks, and major credit cards.
• For larger projects, a deposit may be required before work begins.
• Late payments may be subject to additional fees as permitted by law.

6. Warranties and Guarantees

• Workmanship Warranty: We stand behind our work. Labor is warranted for the period specified in your service agreement.
• Parts and Materials: Parts and materials are covered by manufacturer warranties where applicable.
• Warranty Claims: To make a warranty claim, contact us with your original invoice and a description of the issue.
• Exclusions: Warranties do not cover damage caused by misuse, neglect, normal wear and tear, or work performed by others.

7. Permits and Code Compliance

We are licensed and insured plumbers in the State of California. For work requiring permits, we will obtain necessary permits and ensure all work complies with local building codes. Permit fees are in addition to quoted service prices unless otherwise specified.

8. Limitation of Liability

To the fullest extent permitted by law, William's Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

9. Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about plumbing issues and property conditions
• Ensure a safe working environment for our technicians
• Clear access to work areas as reasonably required
• Notify us of any known hazards (asbestos, lead paint, etc.)
• Secure pets during service visits
• Make payment as agreed upon

10. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Submit false or misleading information
• Attempt to interfere with the proper functioning of the website
• Copy, modify, or distribute website content without permission

11. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of William's Plumbing and is protected by copyright and trademark laws. You may not use our intellectual property without written permission.

12. Dispute Resolution

We are committed to resolving any disputes promptly and fairly. If you have a concern about our services, please contact us directly. We will work with you to find a satisfactory resolution. Any disputes that cannot be resolved informally shall be governed by the laws of the State of California.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms or our services, please contact us: